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Frequently Asked Questions:

 WHAT IS MY WEDDING FAVORS ETC. ALL ABOUT?


Welcome to My Wedding Favors Etc & Party Favors Etc a sub-division of From The Heart Gift Baskets Inc. Our wedding favors site was launched in 2004 specializing in providing everything necessary to make dream weddings a reality! My Wedding Favors Etc is a family owned business and we pride ourselves in providing you with the best service. We are proud to offer wedding favors and accessories to add a touch of elegance to your ceremony and décor. We offer products for your entire wedding party by featuring wedding accessories, bridesmaid gifts, groomsman gifts, wedding favors, and planning materials. You can find everything to make your dream wedding a reality. We are certified wedding planners here to help you create your dream wedding.

Please don't hesitate to e-mail with any and all questions or concerns you may have at sales@MyWeddingFavorsEtc or sales@partyfavorsetc.com

Thank you for visiting our site.

HOW DO I PLACE AN ORDER?
When you find a product you like, click on the image to view more details about the product. For many products you will be given a choice of colors or styles to allow you to customize these quality products for your wedding. Once you have selected the appropriate options, click the "Add To Cart" button to add the item to your shopping cart. The item will be added to your cart, and you will be given the option to continue shopping or to view the contents of our cart.

When you are completely satisfied with your order click "Proceed to Checkout". This will take you to our secure server where you can enter your payment and shipping options. All transactions are encrypted for your security.

HOW DO I PAY FOR MY ORDER?
We are happy to accept MasterCard, Visa, American Express and Discover. All Credit Card information is processed through our secure server. At this time we offer the option of choosing of paying with a Visa, MasterCard, and American Express, Discover or credit card via PayPal. Paypal is a secure online payment processor that accepts all major credit cards.

We can also accept cashier's checks and personal checks. In the event you use a personal check or cashier's check, please send to:

Please make checks payable to:

From The Heart Gift Baskets Inc 

Attention: Controller

From The Heart Gift Baskets Inc

D/B/A

My Wedding Favors Etc

Party Favors Etc

PO BOX 881821
Port Saint Lucie, FL 34988

All orders by check or money order will be sent upon clearing of funds from your bank.


If you have any questions, contact Customer Service Representative by email at sales@myweddingfavorsetc.com

Delivery Time
Most orders ship within 7 business days from when your order was placed. Product descriptions may provide a shipping estimate time to ship. Some of our suppliers ship directly to you so you may receive your order in multiple shipments.

CAN I PLACE AN ORDER OVER THE TELEPHONE?
No, we do not accept phone orders.

WHAT SHOULD I DO IF I AM HAVING DIFFICULTY WITH THE WEBSITE?
We take pride in the performance of our website but sometimes we hear from people who have had problems getting through.
In our experience, performance problems on the Internet can occur for a variety of different reasons, including the time of day, congestion on the Internet itself, problems at an individual Internet Service Provider, or problems at a website. It's always possible that you tried us at a time when we were very busy. We'd like to encourage you to try us again soon, and if the problem persists please email info@partyfavorsetc.com to try to find out what is causing it.

How to contact us:

For all sale related questions and inquiries, please send us an email sales@myweddingfavorsetc or sales@partyfavorsetc.com Ordering on line is fast, safe and secured. All of our orders are processed PayPal.

Online Processing of Orders:

SSL Pro Certificates

SSL Pro Certificates enable our customers to complete transactions with the assurance that no one else can read or change information as it travels over the Internet.

Is PayPal safe to use?
PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.

BBB Privacy Certification
The information practices of PayPal, Inc. have been reviewed and meet the standards of the Better Business Bureau's BBBOnline Privacy Program.

Better Business Bureau Online

Note: This seal indicates that PayPal is a member of the BBBOnline Privacy Program and in no way reflects any relationship a seller that uses the PayPal service may have with the Better Business Bureau.

Where do you ship to?

We ship to all 50 states in the US.

How is my order ship?

Most orders ship via UPS, Federal Express or USPS. Some of our suppliers ship directly to you so you may receive your order in multiple shipments.

Customer Support:
Please email us at sales@partyfavorsetc.com or use our online contact form. Email is the best way and preferred method of communication with our customers. We respond to our email within 24 hours .

Order Status:

We will send you a confirmation cia email when your order has been processed and when your order ships with your Tacking number.

Return and exchanges:

For any returns or inquiry please email us sales@partyfavorsetc.com and we will promptly assist you with returns and exchanges that meet our terms and conditions. Please refer to our policy for our terms and conditions.All returned items will be charged a 15% restocking fee, plus outbound and inbound shipping.

What credit cards do you accept?

At this time we offer the option of choosing of paying with a Visa, MasterCard, and American Express, Discover or credit card via PayPal.

Do you have a catalog?

All of our items with prices are shown online. Sorry, no we do not have a print catalog.

Advertising opportunities:

For all advertising opportunities please contact us via email.

Party Favors Etc thanks you our loyal customers for your business.

We look forward to the opportunity to make your wedding dream a reality.

Best Wishes,

My Wedding Favors Etc

Party Favors Etc

 

 

Policies: 

Ordering Information

Items that are out of stock:

We will notify you via email when a product is out of stock and when it will become available. If you cannot wait until the product item is back in stock and cannot find an item on our site to replace it you will receive a full refund for the product item out of stock.

Personalized Items:

Personalized items orders take an estimate of 15 business days to be processed before shipping. E- Mail us if you should have any questions on amount of time for a specific product. Please allow sufficient time for your personalized items to be process and deliver. Personalized items are non-refundable

Shipping

We offer multiple shipping options so you may choose the best for your needs. Most orders ship within 7 Days. Personalized items may takes more. If you need to your order sooner than this please e-mails us so we may discuss your needs. *Shipping charges are subject to change without notice. Actual Shipping is calculated charges are calculated when order is placed.

Wedding/Bridal Shower Products:

Returns : We stand behind our products 100 per cent. At My Wedding Favors Etc & Party Favors Etc, we are committed to making your event a success. If you are not completely satisfied, you must contact us upon receipt of goods. Before returning a product you must notify us via e-mail at info@partyfavorsetc.com and receive a written approval AND instructions. Do not return item without approval. NO APPROVAL WILL BE GIVEN UNLESS YOU NOTIFY US OF NON SATISFACTION UPON ARRIVAL OF GOODS. Absolutely no returns or exchanges will be given after 10 days of receipt of goods. All returned items will be charged a 15% restocking fee, plus outbound and inbound shipping.

Questions on whether an item can be returned should be addressed through a Customer Service Representative.

Please email us at sales@partyfavorsetc.com if you have any questions about your order or if you have any questions about our return policy

Broken Items:

Broken items will be replaced. If your order comes damaged or broken we can replace the broken pieces after they are sent back to us. You must notify us upon delivery.

Orders that cannot be cancelled once it has been processed or before shipping and are subject to a 15% processing charge. Customer is responsible for outbound and inbound shipping charges.

Merchandise can only be returned only within 5 days from receipt of goods with a valid return authorization.

products, food/candy items or colored decorations such as streamers, candles, etc. Note: This item(s) are not returnable.

Personalized items cannot be returned.

Food, books, candles, CDs, under garments items cannot be returned for any reason.

No returns on opened

We do not accept ALL ribbon or pens and we do not accept partial returns on regular orders. Pen Orders are NON-REFUNDABLE!

If you are not satisfied with your wedding favors order you may return it to us for a full refund of the purchase price minus shipping costs. You must notify party Favors Etc upon receipt of goods. Orders must be returned to us within 5 days of delivery to you. Returns are subject to a 15% restocking fee plus outbound and inbound shipping.

*NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. You must contact My Wedding Favors Etc and/or Party Favors Customer Representative upon arrival of your order to inform us of broken items, product dissatisfaction etc. You will be notified via email with return ID# and mailing instructions. Merchandise can be returned only within 5 days from receipt of goods with a valid return authorization. Customer is responsible for all outbound and inbound shipping charges.

Credit for the return will apply only to the purchase price of the product. Shipping, restocking and processing charges will not be refunded.

For your own protection, please use a reputable shipping service such as UPS or FEDEX so that the items can be tracked.

Also, please be sure to have the items insured against damage. We cannot issue refunds for items that arrive to us damaged.

Shipping costs to return the items are the responsibility of the customer.

Ordering Information:

Heat Sensitive and Edible Items- Heat-sensitive and Edible items must be shipped 2nd Day or Next Day, please choose option at the time of check out to ensure edible product(s) arrives in good condition and for your order to be processed.

Heat-sensitive Items : Entire orders containing heat-sensitive items (cameras, candles, chocolates, etc.) must be ship 2 Day or Next Day to ensure safe arrival, make sure you choose this option, once the temperature averages over 75 degrees in Redding or the area to which the item is shipped. To avoid being charged for items that can be shipped Ground, please request that the order be split or submit the order in two parts.

Also, please be sure to provide us with a shipping address where someone will be able to sign for the package during business hours, we cannot be responsible for the condition of edible favors and Heat-sensitive items due to an inaccurate shipping address or carrier not able to deliver package.

Refused Shipments

Any refused shipments will be charged a 20% restocking fee in addition to the inbound and outbound shipping expenses. Candy, candles, and personalized items cannot be resold and will result in a charge of 100% of the purchase price.

Returns

All returns must take place within 5 days of arrival. Food, books, candles, CDs, under garments, and personalized items cannot be returned for any reason. Questions on whether an item can be returned should be addressed through one of our Customer Service Representative. Returned items will be charged a 15 % restocking fee, plus outbound and inbound shipping. Items received without a return authorization will not be accepted and return at Customer's expense. Merchandise can be returned only within 5 days from receipt of goods with a valid return authorization. Refunds will be processed within 30 days of receipt of product.

NOTE : Colors vary slightly due to the manufacturing process specific to each product.

Although it is impossible to achieve an exact color match for every item, small variations in color serve to enhance the overall effect of your color scheme.

Products seen on the website do not always represent an identical color match.

Color reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor. We will only accept returns within 5 days of the time you receive your order.

Baby Shower Favors

At My Wedding Favors Etc and or Party Favors Etc, we are committed to making your event a success.

We pride ourselves on the quality of our merchandise. However, if you should be unhappy with your purchase, we will do everything we reasonably can to make you happy. Before returning a product you must notify us via e-mail at info@partyfavorsetc.com and receive a written approval AND instructions. Do not return item without approval. NO APPROVAL WILL BE GIVEN UNLESS YOU NOTIFY US OF NON SATISFACTION UPON ARRIVAL OF GOODS. All returned items will be charged a 15% restocking fee, plus outbound and inbound shipping.

Return Policy

We cannot accept returns on any products that have been personalized or decorated in any way. You must notify My Wedding Favors Etc or Party Favors Etc Customer Representative upon receipt. We also cannot accept returns on sample items or handcrafted items, eatables or candles. Shipping and any "Rush" fees are not refundable. We will only accept returns within 5 days of the time you receive your order. Merchandise must be in its original packaging.

Any items that are returnable are subject to a 20% restocking fee. Outbound and Inbound Shipping costs to return the items are the responsibility of the customer.

For your own protection, please use a reputable shipping service such as UPS or FEDEX so that the items can be tracked.

Also, please be sure to have the items insured against damage. We cannot issue refunds for items that arrive to us damaged.

NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL . Credit for the return will apply only to the purchase price of the product. Shipping, restocking and processing charges will not be refunded. Absolutely no returns or exchanges will be given after 10 days of receipt of goods.

Refused Shipments

Any refused shipments will be charged a 20% restocking fee in addition to the inbound and outbound shipping expenses.

BABY SHOWER GIFTS

Returns

If you are not completely satisfied, you must contact us upon receipt of from receipt of goods. Before returning a product you must notify us via e-mail at sales@partyfavors.com and receive a written approval AND instructions. Do not return item without approval. NO APPROVAL WILL BE GIVEN UNLESS YOU NOTIFY US OF NON SATISFACTION UPON ARRIVAL OF GOODS. All items will be charged a 15% restocking fee, plus outbound and inbound shipping . Absolutely no returns or exchanges will be given after 30 days of receipt of goods.

NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL .

Credit for the return will apply only to the purchase price of the product. Shipping, restocking and processing charges will not be refunded.

Merchandise can be returned only within 5 days from receipt of goods with a valid return authorization. Sorry, returns are not allowed on personalized merchandise.

For your own protection, please use a reputable shipping service such as UPS or FEDEX so that the items can be tracked.

Also, please be sure to have the items insured against damage. We cannot issue refunds for items that arrive to us damaged.

Merchandise must be in its original packaging.

Refused Shipments

Any refused shipments will be charged a 20% restocking fee in addition to the inbound and outbound shipping expenses. Personalized items will result in a charge of 100% of the purchase price.

Pricing and Product Stock

Every effort is made to assure the accuracy and completeness of this website and its information.

However, due to the nature of our business, we must reserve the right to make adjustments or corrections due to errors or omissions throughout this website. This includes pricing, shipping, and product description information, changing market conditions, product discontinuance or typographical or photographic errors.

Typographical Errors:
We cannot be held responsible for typographical errors. If you have a question about a product price that seems incorrect please inform us so we can research and correct if necessary.

Samples

Questions on samples should be addressed through a Party Favors Customer Service Representative. Due to the amount of sample request we do not offer free samples.

Samples are available for most of our products.

The cost of samples is the price of individual product plus shipping cost.

We do not personalize samples.

We suggest ordering samples all at once to reduce the cost of shipping.

Send your request via our contact form on our website or email. We will try to arrange the best shipping option to reduce cost. Please order sample as early as possible to allow sufficient time for processing and arrival. You may order samples via direct ordering on our site just place and order for 1 item”

Thank you for your interest!! 

If we do not have a sample of the item available you will be notified via email.

Privacy Policy

The information you provide to us when placing an order is not shared with outside parties except to the extent necessary to complete the order. The information you provide to us about the recipient is only used to ship the product and to confirm delivery. You can register in our website to receive information and updates on our products and services. This information is not shared with outside parties. See full details on terms and conditions below.

PAYMENT PROCESSING: Secure Transaction We accept payments through PayPal.

 

You can shop with confidence. Pay Pal is the secure payment processor for the seller, From The Gift Heart Baskets. PayPal, the trusted leader in online payments, lets you send and receive money online quickly and securely. Over 50 million users have a PayPal account, and it's accepted by merchants everywhere, both on and off eBay. With a PayPal account, you can: Protect your account information with PayPal's industry-leading security.

My Wedding Favors Etc &   Party-Favors-Etc is a sub-division of From The Heart Gift Baskets Inc.

 

From The Heart Gift Baskets Inc
D/B/A Party Favors Etc
PO BOX 881821
Port Saint Lucie, FL 34988

Sales@partyfavorsetc.com

Website Terms and conditions:

Any use of the My Wedding Favors Etc and/or Party Favors Etc web site is subject to the user agreeing to the following TERMS AND CONDITIONS OF USE set My Wedding Favors Etc and PARTY-FAVORS ETC A SUBDIVISON OF FROM THE HEART GIFT BASKETS INC.,. Please read this document in its entirety before purchasing any item through the My Wedding Favors Etc and or Party Favors web site. If you disagree with any portion of this document, you may not use the My Wedding Favors Etc and or Party Favors web site and should exit immediately.

Without your consent,My Wedding Favors Etc and or Party-Favors-Etc a sub-division of From The Heart Gift Baskets Inc., will never sell or allow any third party access to your name, address, credit card information or other personal information except for the purpose of processing each order submitted through the My Wedding Favors Etc and or Party Favors web site. We will however, release information to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of My Wedding Favors Etc and or Party-Favors-Etc a sub-division of From The Heart Gift Baskets Inc., our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

You agree to pay all credit card charges, including any tax and shipping charges, incurred by your use of this service.

YOU UNDERSTAND FURTHER THAT UNDER NO CIRCUMSTANCES SHALL My Wedding Favors Etc and/or Party-Favors-Etc a sub-division of From The Heart Gift Baskets Inc. , My Wedding Favors Etc and/or The Party Favors Etc WEB SITE OR ANY OF THE COMPANIES LISTED IN THE MY WEDDING FAVORS ETC AND/OR PARTY FAVORS ETC BE LIABLE FOR ANY DAMAGE TO YOUR COMPUTER OR YOUR SOFTWARE THAT MIGHT HAVE RESULTED HOWEVER DIRECT, INDIRECT OR INCIDENTAL FROM YOUR USE OF THE PARTY FAVORS ETC WEB SITE OR ACCESS TO THE INTERNET.

MY WEDDIGN FAVORS ETC AND PARTY-FAVORS ETC A SUBDIVISON OF FROM THE HEART GIFT BASKETS INC. and the My WEDDING FAVORS ETC AND PARTY FAVORS web site reserve the right to change the contents of this page and all pages in the MY WEDDING FAVORS ETC AND OR PARTY FAVORS ETC web site without notice. MY WEDDING FAVORS ETC AND PARTY FAVORS, INC. ITSELF OFFERS NO WARRANTIES OF ANY KIND FOR ANY PRODUCT SOLD THROUGH THE MY WEDDING FAVORS ETC OR PARTY FAVORS ETC WEB SITE. And, although we make every effort to provide accurate, up-to-date information in these pages, we offer no guarantees about the accuracy of content contained herein.

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